Shipping, Returns, Etc.


Secure Shopping

Our website is built according to the latest security encryption standard. Your privacy is extremely important to us. We take all precautions to protect your personal information and we will never sell or disclose it including your email address. We dislike spam as much as you do.

 

How To Order

Online
You may order directly from any product page on our website simply by selecting the quantity of the products you wish to purchase and clicking on the Add to Cart button.

Phone Orders
We cannot process credit card orders over the phone.

Payment Options
American Express, VISA, MasterCard and Discover credit cards. We also accept ATM cards with a VISA or MasterCard logo.  If you choose to mail a check or CODs, please first complete the order online and include your order number with the check. Note that you credit card will be charged at the time of checkout for all items in your shopping cart.

International Orders
At this time, we accept orders from international customers but you must first contact us and we will give you an accurate shipping quote.

Ordering and Shipping Confirmations
After ordering, you will receive two email confirmations. First, we will confirm receipt of your order within a few minutes of ordering. Then, you will be notified when your order ships.

Gift Certificates
We do not offer Gift Certificates.

 

Shipping & Processing

We apologize but we are unable to ship to P.O. Boxes.  We strive to have products in-stock and ready to ship when you order. However, each item is unique and hand crafted, therefore most of them are made to order.  All arrival dates are approximations. Please contact us if you have a specific deadline or need to confirm an arrival date. We will do our best to accomodate your needs.

 
Standard Shipping
We apologize but we are unable to ship to P.O. Boxes.  We strive to have products in-stock and ready to ship when you order.  However each item is unique and hand crafted, therefore most of them are made to order. If for some reason an item you order is temporarily out of stock we will contact you immediately.  We ship via Fedex Ground or USPS depending on the order. 

 
Rushed Shipping Upgrade
Overnight and priority shipping options are available at prevailing rates.  If you need your order rush shipped please contact us.

 
International Orders
Delivery times vary. Expect 2 weeks on average but as much as 3 weeks depending on your location. Contact us for details.

 

Returns & Our Guarantee

If you are unsatisfied for any reason then you may return any products within 30 days of ordering for a refund of the purchase price (not including shipping and processing charges) or for a replacement. Please contact us before you ship your return. We guarantee the quality of all of our products.

 

Tracking an Order

 Also all customers receive email confirmation of their order when received and tracking via email when it is shipped.